We have collected some of the most Frequently Asked Questions (FAQ's) for your convenience. Should you have any further queries or need specific details, please contact our support team.

TOPICS:

1. INSTALLATION
2. LOG IN
3. REGISTRATION
4. BANKING
5. ADDING MORE GAMES
6. SECURITY
7. SUPPORT
8. LEGALITIES
9. GAME PLAY



1. INSTALLATION

1.1. How do I download the free software?
1.2. What do I do once the download is complete?
1.3. Where is the downloaded file?
1.4. What is the installation file called?
1.5. What are the minimum and recommended system
        requirements?
1.6. How do I connect to 7 Sultans?



2. LOG IN

2.1. How do I log in to the casino?
2.2. What is my password/ account number?
2.3. What if I try logging in and it does not connect?



3. REGISTRATION

3.1. How do I register at the Casino?
3.2. What is the minimum amount of gaming credits I need
        to purchase?
3.3. I want to play for free but I am asked for a
        credit card - why?
3.4. Do I pay to play as a Guest?
3.5. For how long will my Guest account be active?
3.6. Can I open an account by phone or e-mail?
3.7. Can I purchase more casino chips in Guest mode?



4. BANKING

4.1. Are my transactions secure?
4.2. How do I purchase credits?
4.3. How do I cash-in my winnings?
4.4. What fraud prevention measures are in place?



5. ADDING MORE GAMES

5.1. How do I download more games?
5.2. Why is a game grayed out?
5.3. What do I do if a game I play has "upgrade available"
        written on it and is grayed out?
5.4. Why does it take so long to download new games?
5.5. What if I get an error when I try to download
        new games?



6. SECURITY & PRIVACY

6.1. Is my credit card number safe in your hands?
6.2. How safe is it to give my credit card details over
        the Internet?
6.3. Are my account number and password safe?



7. SUPPORT

7.1. What do I do if I need technical assistance?
7.2. Who do I contact for account queries?



8. LEGALITIES

8.1. Am I old enough to legally play at this casino?
8.2. Can I register a credit card at the casino that is
       not in my name?



9. GAME PLAY

9.1. How fair are the games at your casino?
9.2. What happens if I lose my connection to the
        gaming server?
9.3. Why do the slot wheels just keep spinning and
        don't stop?
9.4. Why does the Roulette ball just keep spinning and
        doesn't stop?
9.5. Why do the cards not flip over during a hand?



1. INSTALLATION

1.1 How do I download the free software?

Click on any FREE DOWNLOAD button to start the software download.

1.2 What do I do once the download is complete?

You are now ready to install the casino software file that is saved by default to your desktop. If you saved it somewhere else and cannot find it then simply click on "Start"/ "Find"/ "Find files or folders" and insert 7Sultans_w.exe in the "Named" field then click on "Find now". (Remember to search using the "Local hard drives" option). Once you have found it, double-click to begin the installation.

The default location is to your desktop. If you saved it somewhere else and cannot find it then simply use the Find (files or folders) Windows facility.

• IBM PC compatible computer Pentium 100 or higher 16 MB RAM 8-bit color SVGA (640x480) - 256 colors Microsoft compatible mouse Standard Sound Blaster - compatible sound card (optional)
• 1M Video Card - or better

• Pentium 233MMX or better DirectX 3 or higher 32 Megs memory or better Soundblaster compatible sound card 2 Meg SVGA screen card capable of 16-bit color (65535 color mode)
• The casino software works with Windows 95, Windows 98 and Windows NT users

1. Click the Start button in Windows Select "Programs" Select "7Sultans' Casino" Select "7 Sultans' Online Casino"
2. Double click on "7 Sultans' Online Casino"

1. Connect to the Internet Run the casino software On the main casino screen, click on the "connect" button.
2. When a dialog box appears, enter your account number and password (or register for an account as appropriate).

Your password is case-sensitive and must be entered the same way each time you log in. If you have forgotten your password or account number, contact a customer service representative for assistance. Remember to have your registration details handy.

This is due to a bad or slow connection with your Internet Service Provider. Disconnect and reconnect to the Internet and try again.

1. Connect to the Internet and run the casino software, first making sure that all your other applications are closed.

   When the casino's main screen becomes visible, click on the "Connect" button, then on the "Register" button.

   You now need to register as a Guest or Real player. Following the prompts, enter your e-mail address and contact details. You will be required to enter a password of your choice. Note that your password is case sensitive.

   Once registration is complete, you will be given a player account number. Keep your account number and password in a safe place. You will use them to access the Casino each time you wish to play.

2. You will be asked if you want the software to remember your password. Select "Yes" if you are the only person to have access to the software.

In order to start playing online, you will need to purchase $20 worth of gaming credits.

You have opened a Real account - contact a customer service representative for information on how to open a guest account. Guests are allocated Guest accounts that do not require real money.

• First and last name Physical address Telephone number (and area code) E-mail address Date of birth
• ID number (for Real accounts only)

Yes. Simply click on the "Purchase" button and type in the amount of credits you wish to purchase. In Guest mode, you may purchase as many credits as you like.

Yes. 7Sultans' online casino uses 128-bit SSL (Secure Socket Layer) Digital Encryption to protect the details of your electronic transactions over the Internet. This is the Internet security standard for online transactions as demanded by major financial institutions. If you are uncomfortable including your credit card or banking details in any e-mail correspondence, you always have the option to telephone your details through to our customer service agents on our toll free line.

All commercial transactions at the 7Sultans' Casino are facilitated by PROC-CYBER SERVICES , the Internet's premier electronic cash merchant. Proc-Cyber Services offers safe and secure e-cash, which the 7Sultans' Casino is proud to be able to accept as a means of purchasing tokens. The banking facility is only available to Real Players i.e. players who wager with real money as opposed to Guest Players, who play for fun.

Proc-Cyber Services accepts both Visa and MasterCard. Should a player feel uncomfortable giving their credit card details out over the Internet, then they may either fax or submit them telephonically. Approved transactions are automatically credited to the Player's casino account to allow uninterrupted playing. Proc-Cyber Services enforces a weekly purchase limit of US$1,500 on each registered card with a maximum single purchase amount of US$500. Players may not perform more than 10 transactions daily, nor register more than three credit cards in their name. All credit cards are refreshed bi-weekly on Tuesday (Midnight EST) and Friday (Midnight EST).

• Log into 7Sultans as a real player Click on "PURCHASE" select "CREDIT CARD" click on "REGISTER NEW CREDIT CARD"
• Once you have registered all of the appropriate information, you will be asked how much you wish to purchase. Proceed accordingly.

Should you feel uncomfortable submitting your credit card details over the Internet you may call our toll-free line to purchase credits telephonically

• the amount they wish to deposit their bank account number the 9 digit ABA / Routing number of their bank their full name as it appears as a signatory to the account
• their type of account (Checking or Savings)

The Player's casino account will be credited as soon as receipt of the funds is confirmed - which usually takes three to four working days. There are no charges levied for this method but the player MUST be a signatory to the account in order to utilize this system.

Money deposited by Bank Draft will be placed in your 7Sultans' account once the Bank Draft is cleared. This usually takes 4 to 21 days.

• make bank drafts payable to VIRTUAL COMMERCE SOLUTIONS Include your "REAL MONEY" user name on the back of the bank draft. We require it for identification purposes Call our toll-free number for our mailing address You will be notified by e-mail or by phone when the money is received
• You will be notified when it clears, and is ready to use in your account.

Please note that it is not necessary for you to cash-in your winnings at the end of each session, your account can be left with a positive balance, and will be automatically saved by our server. These credits will be available for you to use the next time you log on to the 7Sultans' online casino. All cash-ins are made through our Casino software. Simply go to the cash-in button on the main screen on the 7Sultans' software and enter the amount that you wish to withdraw in the box that appears. This will record your cash-in with us and it will appear on our systems immediately. You have 3 options to cash-in a winning balance from your casino account.

If you request a cash-in and change your mind and wish to continue playing with those credits, you may request a reversal of the cash-in within 24 hours. Please simply go back to the cash-in software and follow the "cash-in reversal" instructions

Proc-Cyber Services currently levies no charges for withdrawing money via this method. Cash-ins are usually refunded against original credit card purchases, however Proc-Cyber Services may elect to honor cash-ins in the form of Direct Bank Transfers (ACH) or as a check. If a Player is using a credit card to make purchases with, it is important to note that cash-ins do not increase their purchase limit.

Players can choose between a check being posted or couriered to the address they supplied the casino with when registering. There are no charges for a check sent by ordinary mail. Courier fees will depend on their location and are deducted from their cash-in amount.

This option is available to USA residents only. Players must e-mail through the following information:

• the cash-in amount the Player's bank account number the 9 digit ABA / Routing number of their bank the Player's full name as it appears as a signatory to the account
• their type of account (Checking or Savings)

Proc-Cyber Services plays an active role in fraud prevention and detection. They aim to ensure the integrity of customer accounts as well as payments made to customers. Proc-Cyber Services employs a variety of appropriate security and fraud controls, to oversee every transaction. Customers are required to supply proof of identity, copies of their credit cards, a signed purchase history of their transactions and /or other appropriate documentation particularly when attempting to cash-in credits. This ensures that e-cash purchases and redemptions are not fraudulently transacted.

8 games are included in your initial download. To download up to 14 more free games use any one of the following methods:

• Run the casino software and log on. In the Casino menu bar, click on "Options" and then "View available upgrades".
• Select the game you wish to download. The installation wizard will guide you through the download process.

• Run the casino software and log on. In the main casino screen, click on the game icon that you would like to download (i.e. the grayed out ones).
• The installation wizard will take you through the process.

The casino software highlights games that you have not yet downloaded by graying them out. These games may be added to your collection at any time by choosing one of the methods displayed above.

You need to download the latest updated version of this game, which is now available. Follow the instructions in Installation to download the new version.

If you encounter any errors while downloading further games, call a customer service representative toll-free. We're on call 24-hours a day, 7 days a week.

The number of games you have selected, your Internet connection, and conditions of your Internet Service Provider's (ISP) network all affect your download time.

Yes, your personal Real Account number and password must be supplied prior to any credit card transaction. Particular details are also requested in order to purchase credits at the casinos. Our e-commerce partner, VIRTUAL COMMERCE SOLUTIONS, guarantees secure data transfer during any transaction and undertakes never to disclose any credit card information or other information to any other company.

VIRTUAL COMMERCE SOLUTIONS uses state-of-the-art encryption technologies which ensure that your personal and card information is protected at all times.

Yes. The casino software uses 128-Bit encryption when data is transferred over the Internet. Each player is issued with a unique account number and players choose their own password, which they alone can access.

Who do I contact for account queries?

E-mail accounts@7sultans.com or call us toll-free

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8.

Casino play is available only to persons older than 18 years of age, or the legal age of majority in their jurisdiction, whichever is the greater. Minors may not under any circumstances play at this casino.

VIRTUAL COMMERCE SOLUTIONS, our e-commerce partner, does not allow players to register credit cards of which they are not signatories. If another person would like to play in our casino via your PC, we recommend they open their own Real Account.

Our software is developed by the world's leading Internet Gaming Developer - MicroGaming Systems, which places extreme importance on accuracy and has developed Playcheck, which allows you to review your last 72 hours of play - wager by wager. This allows you to check on the accuracy of the software. Playcheck is updated every 45 minutes.

If the gaming server resolves the bet during the loss of your Internet connection, it will refresh your credit balance with the outcome of the bet. If it does not resolve the bet during loss of the Internet connection, it will present you with the unfinished bet the next time you select the game that was being played when the loss occurred.

This is caused by Internet traffic. The signal from the server is not being relayed to your software, so the slot wheels just keep spinning because they have not received the signal telling them when and where to stop. If you close the program, you will be refreshed to the last known position.

This is caused by Internet traffic. The signal from the server is not being relayed to your software, so the roulette ball just keeps spinning because they have not received the signal telling them when and where to stop. If you close the program, you will be refreshed to the last known position.

This is caused by a bad or slow Internet connection. The gaming server will hold the wager until it can resolve the bet.